5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the support that property supervisors want, but also often do not due to a lack of ongoing quality management procedures.
Safety guard businesses are unlike any vendor that a property manager usually hires. If you hire a painter, then you are able to see whether or not they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In the majority of instances they likely are, but it’s crucial to employ a method of verification and quality management to ensure that issues connected with the deficiency of performing these tasks do not begin to occur.
In this guide we will discuss five (5) simple actions to enhancing your security guard service and attaining what you imagine as your ideal office security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among these states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security provider and inquire does it look adequate.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they should be supplying you with verifications. If not, why?
Another superb method to display if the guard is a fantastic match for your house is to perform a brief”interview” to get a feel for the guard and also to describe your expectations. This initial conversation can tell you a lot on what to expect from that shield and it provides you an opportunity to request another shield if you think that it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces each shield to the company itself, in several circumstances the shield’s orientation to his assigned property isn’t as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long does the security company double lender?
• How thoroughly are your article orders explained?
Determine the answer to each of these questions and be certain that they fit with what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to work in your premises.
Guard supervision is among the more important factors of very good security guard support. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their job isn’t significant and they begin to see themselves as not as a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the normal security company field manager spot checks, the 2 methods of distant supervision that prove most successful are:
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they are on your premises. These tracking systems permit the security guard company to monitor the time and log the activity of the guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the security guard provider provides a method of earning certain that each guard is safe and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security while you aren’t there. During these inspections, be sure to ask your security guards questions regarding their duties and responsibilities to ensure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident that the adviser isn’t actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.